Refund policy
Last Updated: August 2026
At GlowByHK, we are committed to providing you with high-quality beauty products and the best possible shopping experience.
Because our products are cosmetics and come into direct contact with the skin, we follow strict hygiene and safety standards.
1. No Returns or Exchanges on Opened Products
For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened or used.
Once a cosmetic product has been opened, we cannot guarantee that it has remained hygienically safe or uncontaminated.
Please make sure you carefully review your selected products, shades, and order details before completing your purchase.
2. Incorrect Products
If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.
Please email byhkcosmatics@gmail.com with:
- Your order number
- A clear photo of the product received
- A clear photo of the packaging and shipping label
Our team will review the issue and contact you with the next steps.
3. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the damaged product
- Clear photos of the outer packaging
- A photo of the shipping label
We may ask for additional photos or information to help us assess the damage.
4. Defective Products
If you believe your product has a manufacturing defect, please contact us at byhkcosmatics@gmail.com as soon as possible after receiving your order.
Please include your order number and clear photos or videos showing the issue.
Our team will review the case and determine the appropriate resolution.
5. Shade Selection
Please carefully select your shade before placing your order.
We do not accept returns or exchanges because a customer has selected the wrong shade or changed their mind after placing an order, subject to any rights that may apply under Egyptian law.
We recommend reviewing the shade descriptions and swatches on our website before purchasing.
6. Order Changes & Cancellations
If you need to make a change to your order, please contact us as soon as possible after placing your order.
Once your order has been processed or handed over to the courier, we may not be able to make changes or cancel the order.
7. Unopened Products
For hygiene reasons, GlowByHK does not accept returns or exchanges of cosmetic products after delivery, except where required by applicable Egyptian law.
Any statutory rights or remedies that cannot legally be excluded remain unaffected by this policy.
8. Hygiene & Safety
For your safety, please do not use a product if:
- The product appears damaged or contaminated.
- The packaging appears to have been tampered with.
- The product does not appear to be in the condition in which it was delivered.
Please contact us immediately if you notice any of the above.
9. How to Contact Us
For any return, exchange, damaged-product, or order-related inquiry, please contact:
Email: byhkcosmatics@gmail.com
Please include your order number in the subject line and provide all relevant photos or videos.
Our customer service team will review your request and respond as soon as possible.
Important
GlowByHK reserves the right to review each case individually.
This policy is intended to protect the hygiene and safety of our customers while ensuring that any applicable consumer rights under Egyptian law remain unaffected.